CCTV Guide for Bus and Coach Operators

Service Manager

“Hello, I’m Dean, Service Manager for SURE Solutions and I’m here to make sure that our customers are always happy with the service we provide.”

Dean

Technical Director

“Hi, I’m Rohan, SURE Solutions Technical Director. I’m here to ensure we are always one step ahead of the competition, providing the best possible solutions and services to our customers.”

Rohan

Operations Director

“Hi, I’m Ash, operations director here at SURE Solutions and it’s my job to ensure that all elements from product production to service delivery is performed as best as possible for all our customers.”

Ash

Production Administrator

“Hi, I’m Ben and I’m a production administrator at SURE Solutions and it’s my job to ensure that our customers receive the required products as soon as possible.”

Ben

Technical Support Manager

“I’m Mike and I manage SURE Solutions technical support department. It’s my job to ensure that all our customers are provided with first class technical support for all our products and services.”

Mike

Service Administrator

“I’m Jack and I ensure that our services are correctly assigned to the customers as and when they require them.”

Jack

Machine Learning Engineer

“Hi, I’m Rileena and I specialise in machine learning so that SURE can be ahead of the curve when it comes to machine learning and artificial intelligence.”

Rileena

Finance Assistant

“Hi my name is Scott, I’m responsible for the raising and progress monitoring of sales orders, processing sales invoices, debt recovery, allocation of customer receipts, responding customer queries in relation to invoices/credits.”

Scott

Sales Executive

“Hi my name is Ali, I’m a sales executive and it could very well be me that you talk to if you decide to give us a call to discuss your requirements.”

Ali

Business Development Manager

“Hi, I’m Joe, SURE Solutions business development manager. I’m here to help develop the company as a whole so we are always one step ahead of the competition, providing the best possible products and services to our customers.”

Joe

Finance Manager

“Hi my name is Naoko, I’m the Finance Manager and my roles include checking and processing of all outgoing payments, reconciliation of supplier statements, assisting with cashflow management, reconciliation of all bank/payment accounts, assisting with management accounts preparation.”

Naoko

Finance Director

“Hi my name is Steph, I am the Fiannce Director at SURE Solutions and I’m responsible for the strategic management of our financial and human resources.”

Steph

Warehouse Operative

“Hi my name is Harry, I’m a warehouse operative and I help the team ensure that products are sent out to our customers , quickly and efficiently.”

Harry

Operations Administrator

“Hi my name is Jeanette, I’m the operations administrator and I manage our engineers vehicle stock so that they are always prepared to handle the jobs for our customers. I also deal with any faulty items that are returned for repair by our engineers.”

Jeanette

Technical Support Assistant

“Hi my name is Liam and I help support the technical department with diagnosing and repairing any customer returns as well as configuring systems before being sent out to our customers.”

Liam

Warehouse Supervisor

“Hi my name is Sam, I’m the warehouse supervisor and I’m responsible for making sure that everything runs smoothly from taking in goods to dispatching to our customers and engineers.”

Sam

Marketing Director

“Hi my name is Sue, I am the Marketing Director here at SURE Solutions and I provide all the great marketing material for our customers.”

Sue

Finance Assistant

“Hi my name is Kirstie and I help the finance department with their invoicing as I’m the first point of contact for our customer when they want to speak to our finance department.”

Kirstie

Job Allocations Manager

“Hi my name is Katie and I’m responsible for allocating jobs to our engineers so that they can deal with our customer installation and repair jobs.”

Katie

Warehouse Operative

“Hi my name is Connie, I’m a warehouse operative and I help ensure that all products are sent out to our customers as quickly as possible.”

Connie

Technical Product Manager

“Hi Stu here, I am always looking for new products and services to enhance your on vehicle CCTV solutions whilst ensuring your data is held securely in the UK and all products are compliant with UK rules and regulations.”

Stu

IT Manager

“Hi, I’m James, I manage Cyber Security and one of the roles I perform is to ensure all data stays in the UK. Giving you utmost confidence in the services we provide, making sure that your information is not stored and moved around the world.”

James

Factory Manager

“Hi my name is Chris, I am the Production Manager at SURE Solutions my role is to make sure we source and produce products to our customer needs, always ensuring we can meet quality expectations and give you service with a smile. I am the one usually telling jokes and making people laugh!”

Chris

Technical Infrastructure Manager

“Hi my name is Dave, I manage the internal and external infrastructure for both the company and our customers. I’m also responsible for developing internal and external systems that are used everyday to provide a great service to our customers!”

Dave

Client Account Manager

“Hi I’m Andy and I manage major fleets at SURE Solutions. Once you join us, I will be your main contact and I will implement the process and quality systems to ensure you receive the best customer service and customer experience with us. As we get to know each other you will soon find out my love is two wheels, and you can find me watching the TT event in the Isle of Man every year.”

Andy

Operations Manager

“Hi, I’m Doug and I manage the Operations department here at SURE Solutions. My team ensure your needs are conveyed from sales to fully installed. We manage teams of engineers across the UK day and night, ensuring your fleet is capturing data to your requirements.”

Doug

Managing Director

“I am delighted you took the time to visit our new site. We have made it easier for you to navigate around the site and find the areas most important to you. If you can’t find what you are looking for please let me know, I welcome new ideas and ways in which we can serve you better.

We will be further developing the site to cover more product and services in the coming weeks so do keep coming back to see the new developments. If you want to be the first to know then drop your email in the box below and we will put you on our mailing list for the latest developments.”

Louis